Help and Support

Please contact us if you are experiencing any issues on the New Masters Academy website, or for any questions regarding New Masters Academy.

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Frequently Asked Questions


Is there a minimum number of months I have to commit to?
No! If you like you can subscribe for one month and cancel your subscription at any time. You’ll get access through the end of the current billing cycle. If you want to, we do offer 6-month and yearly plans which provide you with a discount.

What do I need to watch New Masters Academy video lessons?
To view training you must have the latest version of Adobe Flash and a broadband Internet connection. If you’re not sure whether your computer or internet is fast enough, we recommend you sign up for a free trial account.

What do I need to access the 3D Content Library?
To access our 3D Content Library you must have a desktop computer with broadband internet access with a minimum of 6 GB of memory. You must also have a graphic card capability of rendering intensive 3D applications. If you’re not sure whether your computer or internet is fast enough, we recommend you sign up for a free trial account.

How does mobile device access work?
Your video lesson subscription allows you to watch instruction from a mobile devices such smartphones, tablets, laptop computers and more. Currently only flash-enabled mobile devices are supported. If you’re not sure whether your mobile device or internet is fast enough, we recommend you sign up for a free trial account.

Can I upgrade or downgrade my subscription any time?
Yes you can! At any time you can change your subscription to better meet your educational needs.

Do you offer refunds?
There are no refunds once you pay for a subscription. If you want to try out New Masters Academy we recommend that you sign up for a trial account.

Do you have a Terms and Conditions and a Privacy Policy?
Yes. You can find our Terms and Conditions here and our Privacy policy here.